Meet Our Team

President/Owner

BGH endeavors to provide you with professional, efficient, and effective services. Our journey commenced with a vision that swiftly transitioned into self-motivated advancements, relocations, and learning about techniques that elevate the customer service sector. We take great pride in delivering top-notch customer service.

We are pleased to offer consultations for you and your staff, tailoring training programs to suit your business requirements. The landscape of customer service has been significantly influenced by the continuously evolving market. Our team will assist yours in navigating these challenges with personalized guest services.

Having spent numerous years in property management, I was compelled to establish a company that prioritizes customer service in an industry that has faced considerable setbacks. I am dedicated to coaching your staff on prioritizing guest services for all clients. While meeting customer expectations may appear daunting, superior customer service will foster business growth, enhance guest satisfaction, and generate valuable referrals.

As Vice President and Co-Owner of our consulting service, I bring a unique blend of experience and expertise that sets us apart in the industry. With over 20 years of dedicated service in the guest service industry, I have honed my skills and knowledge to deliver exceptional results for our clients.

My multi-cultural education background has equipped me with a deep understanding and appreciation for diversity, allowing me to approach challenges with a global perspective. This enables us to provide innovative solutions that resonate with a wide range of audiences and create meaningful impact.

Having attended Ball State University, I have a solid foundation in business principles and best practices that inform our consulting approach. This academic background, combined with real-world experience, ensures that our strategies are not only well-informed but also practical and effective.

One of my key strengths is my exceptional time management skills, which allow me to efficiently oversee projects and deliver results within tight deadlines. This ensures that our clients receive timely and high-quality services that meet and exceed their expectations.

Overall, our consulting service benefits greatly from my extensive experience in guest service, multi-cultural education, academic background from Ball State University, and strong time management skills. These advantages enable us to provide unparalleled expertise and support to our clients, helping them achieve their goals and drive success in their respective industries.